Customer Experience Survey

Your satisfaction as a traveller and as our customer is our company’s most significant priority. To continually deliver high-quality customer experience, we request your valuable input. Your detailed review will make us better and will help us to improve and grow our services in ways that are meaningful to you – our customer.

Thank you!



1. What motivated your decision to choose Lugarex as your travel advisor for your recent holiday to Spain?


2. What are your overall comments on your trip and the service provided by Lugarex?


3. What were the most memorable and exciting moments of your journey?


4. Is there anything we could have done to improve your experience during the trip?


5. How much did you like your personalised travel plan and the itinerary of tours and private experiences organised by Lugarex?

I loved it! Great plan and well-thought itinerary.I only liked it. The plan and/or itinerary was/were not entirely what I expected.I neither liked it nor disliked it. Things were only OK.I didn't enjoy my holiday, my plan and/or itinerary was/were not at all what I expected.Other (please specify)


6. How much did you like the accommodation/s that you stayed in during your trip?

SuperbGreatOnly decentDid not like my accommodation/sOther (please specify)


7. How would you rate the level of support received by Lugarex during your trip?

I loved it! I felt safe and supported at all times; it was easy to rely on Lugarex.I only liked it. I generally felt safe and supported.I neither liked it nor disliked it. It was not enough to leave a long-lasting impression.I did not like it. It was not in line with my expectations and needs.Other (please specify)


8. How likely is it that you would recommend Lugarex to a friend or colleague?

1 (Not at all likely)        >>        10 (Extremely likely)